Refund Policy
At Rangeroop, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we're here to help. Please take a moment to read through our refund policy below.
Returns & Exchanges
We offer a 30-day return policy from the date of delivery. If you’re not satisfied with your purchase, you can return or exchange it as long as the items are:
- In their original condition (unused, unwashed, and with tags attached)
- Purchased directly from our online store
How to Return/Exchange:
- Contact our customer service team at [customer support email] to initiate the return or exchange process.
- Provide your order number and reason for return.
- We'll send you instructions on how to send your item back.
Refunds:
Once your return is processed and approved, we'll issue a refund to your original payment method. Please note that it may take 5-7 business days for the refund to appear in your account, depending on your bank or payment provider.
Non-Refundable Items:
Unfortunately, the following items cannot be refunded:
- Sale or discounted items
- Gift cards or vouchers
- Items marked as "Final Sale"
Shipping Fees:
- Return shipping fees are the responsibility of the customer unless the return is due to a defective or incorrect item.
- If you receive a damaged or incorrect item, please contact our customer service team immediately, and we will assist with the return shipping at no cost to you.
Damaged or Faulty Items:
If you receive a damaged or faulty item, please contact us within 7 days of receiving your order with photos of the damage or fault. We will arrange for a full refund or exchange, depending on your preference.